Lori joined Trinity Exteriors in the late autumn of 2017, as a Production Coordinator Assistant. Her responsibilities require her to reach out and communicate with customers daily, letting them know she's assisting with the insurance and mortgage payment processes. The process can sometimes be lengthy and complicated with all the detailed payment forms and specific documents that are required by banks when there is a mortgage on the property. Lori's team wants the customer experience to be stress-free, and for customers to know they are in good hands.
Lori always wants to learn and grow in every aspect of her life. In her position, she talks with customers and listens to their concerns. If Lori personally doesn't have the answers to their questions, she will get an answer for them. She likes making people happy!